Privacy Policy

  1. Introduction

At Atkins Pharmacy, we are committed to protecting the privacy and confidentiality of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988, including the Australian Privacy Principles, and the Health Records Act 2001.

By using our website or services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect personal information including:

• Your name 
• Contact details (phone number, email address, postal address) 
• Date of birth 
• Prescription and medication information 
• Health-related information required for pharmacy services 
• Information provided through website forms, bookings, or enquiries 
• Website usage information such as IP address, browser type, and pages visited
  

Health information is considered sensitive information and is handled with additional care.

3. How We Collect Your Information

We collect information in a number of ways, including when you:

• Visit or use our website 
• Submit an online form or enquiry 
• Request pharmacy services 
• Provide prescriptions 
• Contact us by phone, email, or in person 
• Use online booking or healthcare services
  

We may also collect limited information through cookies and analytics tools to improve website performance.

4. Why We Collect Your Information

We collect and use your personal information to:

• Provide pharmacy and healthcare services 
• Dispense prescriptions and provide medication advice 
• Manage customer enquiries and service requests 
• Maintain accurate health records 
• Communicate with you about services or updates 
• Improve our website and services 
• Meet our legal and regulatory obligations
  

5. Disclosure of Personal Information

We may disclose your personal information where necessary to:

• Healthcare professionals involved in your care 
• Government or regulatory bodies where required by law 
• Payment processors or service providers 
• IT and website service providers assisting with system management
  

We will not sell or rent your personal information to third parties.

6. Storage and Security of Information

We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored:

• In secure pharmacy dispensing systems 
• In protected electronic databases 
• In restricted-access physical records where required
  

7. Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.

Requests for access or correction can be made by contacting us using the details below.

8. Website Cookies and Analytics

Our website may use cookies or similar technologies to improve user experience and analyse website traffic. Cookies help us understand how visitors use our site but do not typically identify individuals.

You can adjust your browser settings to refuse cookies if you prefer.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

Updates will be published on this website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Atkins Pharmacy
431 Keilor Road NIDDRIE VIC 3042 Australia
phone (03) 9379 8383
fax (03) 9379 0077
email niddriepharmacy@gmail.com